Coaching terms

Our coaching terms, in plain words

Version 1 · October 18, 2026

These are the terms you agree to when you sign up for coaching or renew, word for word. For the short version, see how plans work on the pricing page.

These terms are between you and Next Phase Physique LLC, a New Mexico limited liability company ("Next Phase", "we"), owned by Jill McCracken, ISSA-certified personal trainer. They cover the online coaching you buy from us. Please read them before you pay. If anything here is unclear, text Jill at (505) 395-0637 or email jill@nextphasephysique.com before you sign up.

1. What you get

You choose one of two coaching levels:

• Next Phase: your coaching app (workouts, meal plan, food catalog), an initial assessment and goals, a personalized strength program fully reviewed every 4 weeks, protein and macro targets with a meal plan and swap sheet, a weekly written check-in, one 30-minute call with Jill a month, 2 form-check videos a month, and messages answered by the next business day.
• Peak Phase: everything in Next Phase, plus a 30-minute call with Jill every week, day-by-day food diary review, a written action plan each week, program changes mid-block when needed, 2 form-check videos a week, and same-day replies to messages on weekdays.

Annual plans (12 months) at either level also include a quarterly progress review call and one pause month a year (section 7).

Coaching is online. It is fitness and general nutrition coaching, not medical care (see the Health and Liability Agreement, which you sign in the app before your plan starts).

2. Price and paying

• Prices are on our pricing page and shown again before you pay. They are per month for a 3, 6 or 12-month plan.
• You choose how to pay: monthly, or the whole plan up front ("paid in full"). Paying in full costs the monthly rate times the number of months. There is no extra discount for paying in full.
• Tax: prices don't include tax. Clients in New Mexico pay New Mexico gross receipts tax at the rate for their location, added at checkout. Clients outside New Mexico are not charged New Mexico gross receipts tax.
• Payments are processed by Stripe. We never see or keep your full card number.
• Monthly payments are charged on the same day each month, starting the day you sign up.

3. Your commitment

Your plan runs for the 3, 6 or 12 months you chose (your "commitment"), starting the day you pay. That time is what gets results, and it's how Jill plans the coaching schedule around you. You can't cancel the commitment for convenience except as section 6 says.

4. Changed your mind? (7-day refund)

Within 7 days of signing up, and before Jill has delivered your first plan, you can ask for a full refund. Text or email Jill. Your coaching and app access then end.

After that, payments are not refundable except as these terms say, or where the law requires.

5. When your commitment ends

• About a month before your commitment ends, we'll tell you what happens next.
• If you do nothing, coaching continues month to month at the monthly rate you have now, charged to the card on file, until you stop. This applies whether you paid monthly or in full. When you paid in full, the first monthly payment is on the day your paid months end.
• You can stop month-to-month coaching any time with 30 days' notice (section 6).
• You can renew for another 6 or 12 months to keep your rate.

6. Stopping

You can ask to stop online, any time, in your app: Settings → Billing → End my coaching. The app shows you the end date and any final charge before you confirm. You can also text or email Jill.

• Notice: coaching ends at the end of the last month you've paid for on or before the day 30 days after your request.
• 3-month plans run their three months. If you ask to stop during them, coaching ends at the end of month 3, or 30 days after your request if that's later.
• 6 or 12-month plans, leaving early: those plans come with a lower monthly rate. If you stop before your commitment ends, your final bill evens out the months you used to the 3-month rate. Example: leaving an annual Next Phase plan after 5 months is 5 × $30 = $150. The exact amount is shown before you confirm.
• Paid in full, leaving early: we refund the whole months left after your 30 days' notice, minus the same evening-out amount for the months you used. A 3-month plan paid in full is not refunded after the 7 days in section 4.
• After your commitment (month to month): 30 days' notice and nothing else.
• Health or hardship: talk to Jill. Jill can pause your plan or release you from it with no evening-out charge, at Jill's discretion.

7. Pauses

• Annual plans include one pause month per plan year for travel or illness. Ask Jill before the month starts. Your commitment end date moves out by the length of the pause. Monthly payments stop during the pause; when you paid in full, your paid months move out instead.
• Jill can pause any plan for a serious health issue or hardship, with no catch-up charge.

8. Changing levels

You can move up to Peak Phase any time. On monthly payments, the difference for the rest of the current month is charged straight away and the Peak rate applies from then on. When you paid in full, you pay the difference for the months left. The amount is shown before anything is charged. On a 3-month plan, you can switch to the 12-month rate when your three months are up.

9. Missed payments

If a payment fails, Stripe tries again over the following days and emails you. Please update your card (Settings → Billing → Manage my card). If a payment stays unpaid, Jill may pause your coaching until it's paid. Your commitment and the amounts owed don't change while a payment is late.

10. Calls

Calls are 30 minutes and booked from Jill's calendar. To reschedule, give 24 hours' notice. Missed calls don't roll over.

11. Your app

Your app opens from a private link with a PIN. Keep your PIN private. When your coaching ends, your app access ends; ask Jill if you'd like a copy of your workout history first.

12. Results

Results depend on your starting point, consistency, health and many things outside our control. We don't promise any particular result.

13. Changes to these terms

We may update these terms. The version you accepted applies to your current commitment. For month-to-month coaching, we'll tell you about changes at least 30 days before they apply, and you can stop before then.

14. The law that applies

These terms are governed by the laws of the State of New Mexico. Nothing in them takes away rights you have under the consumer laws of the state where you live.

15. Contact

Next Phase Physique LLC · Jill McCracken · jill@nextphasephysique.com · (505) 395-0637 (text) · Santa Fe, New Mexico.

Earlier versions

Each version keeps its number and date, and the app records which version you agreed to and when. If you signed up under an earlier version, email jill@nextphasephysique.com for a copy.